The reason behind this is that the configuration process might be different.
If it’s an office phone and this does not work, you will have to get in touch with your IT department to get it set up.
Doing this will eliminate any sync conflicts and discrepancies between your iPhone and the exchange server. If it’s already there and the contacts have not synced with your iPhone, I highly suggest you remove the account and reconfigure it. Tap on “Accounts” and see if your outlook account is listed under the accounts.Open the Settings app on your iPhone and scroll toward the bottom and open “Contacts”.If you’d like to Sync your iPhone contacts app to Outlook 365 contacts, follow the steps below. If you’ve installed the Outlook app and enabled contact sync, the default contact app on your iPhone still won’t sync with Outlook and show contacts from your email exchange. READ: How To Change Default Font In Outlook Emails How do I sync my Exchange Contacts to my iPhone?
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